Shock Casino Review 2026: Is it legit? Licensed, but its own documents disagree in 7 places
Shock is a crypto casino and sportsbook with a Curaçao license the regulator confirms, and it names a real ADR body, CADRE. Its own documents give two answers to 7 questions, from its registered address to its payout time. In its public feed, 1,000 of 120,120 bets carried 62.63% of all payouts. Our real-money tests are coming soon.
- Before first withdrawal
- Not published
- 1–5 min or 2 bank days
- 88 territories
82.67% paid back
of the stake on 120,120 captured bets
Sep 16–23, 2026 · a feed ratio, not a game’s RTP
21 sections
Shock FAQ: what people ask, answered up front
Is Shock legit and safe?
Yes, the license is real. We checked PR Entertainment N.V.’s certificate, OGL/2024/1320/0958, at the regulator. It doesn’t protect player funds, though, and Shock’s documents contradict each other 7 times. Our real-money tests are coming soon.
See the license record →Who owns Shock?
Shock is run by PR Entertainment N.V. (Curaçao company number 163398) under license OGL/2024/1320/0958. Its AML policy also puts the company in Belize under a second company number. Shock names no directors or beneficial owners.
See the operator record →Is Shock available in the US, the UK or Australia?
No. All three are among the 85 territories Terms §2.1.2 blocks. Shock can refuse any other country too, so a country missing from the list isn’t a green light.
See all 85 territories →Does Shock require KYC?
Yes, before your first withdrawal, and after that whenever Shock decides. Terms §4.3 allows extra checks on any deposit or withdrawal, at any level, for any reason. No amount triggers a check, and no review time is published.
See the KYC ladder →How fast are Shock withdrawals?
Shock gives two answers. Terms §6.6 says two banking days, and the homepage FAQ says 1 to 5 minutes for crypto. You have to wager every deposit once first. Our real-money tests are coming soon.
See both payout times →Is Shock a crypto casino? What can you bet in?
Shock lists crypto coins in its help center and on its homepage. Its feed priced every captured bet in one of 16 national currencies, 67.59% of them in dollars. What the cashier takes gets three different answers.
See the currency table →What does a Shock rank get you?
Shock doesn’t publish a rakeback rate for any rank. It lists 15 tiers up to $500,000,000 of lifetime wagering, with VIP from Platinum 2. On rakeback, it says only “the more you play, the more you earn”.
See the full ladder →Does Shock have a no-deposit bonus or promo code?
Shock’s Bonus Terms publish a deposit bonus, a 100% match on your first deposit up to $1,500. You only get it if you ask support before you wager. Deposit plus bonus carry a 35x rollover, weighted by each game’s house edge.
See the welcome bonus →Does the data show Shock’s RTP?
No. The feed shows a payout ratio of 82.67% across 120,120 settled bets, with players down $282,875. That is not a game’s RTP. Take out the 1,000 biggest payouts and the same bets read 35.09%.
See how the ratio moves →The feed returned 82.67%. Is that Shock’s house edge?
No. It is one week of captured bets, and groups inside it went both ways. Published groups ran from 0.94% to 105.29%, with 3 of them above break-even, so the week is a sample.
See the captured ledger →Are Shock’s games provably fair?
We haven’t verified that. A verifier flag on 52.42% of captured bets is only a claim the feed makes. The capture holds no seed, nonce, hash, proof or recomputed result, so no round can be checked.
See what the flag means →How many players are in the data?
No one can say, because the feed has no account key at all. 241 display labels that can change cover 76.91% of bets, and 27,731 bets carry none. No figure here counts people.
See what identity is missing →What is actually played on Shock?
Shock’s 18 in-house games took 52.99% of captured bets and slots 41.74%. Live tables took 2.55% of bets but 6.59% of the money. The capture covers 465 titles in 6 categories.
See the games chapter →How do I complain to Shock if something goes wrong?
Email support@shock.com first. Terms §13.2 sets no deadline of any kind. Then go to CADRE, the dispute body Terms §14.5 names, which publishes its Curaçao certification. Keep a dated log of every step.
See the complaint route →What has 0xCasinos tested at Shock?
Nothing yet. We haven’t opened an account, deposited, withdrawn, claimed a bonus, self-excluded or filed a complaint. Every chapter comes from Shock’s own documents, with both readings where two disagree. Our real-money tests are coming soon.
See the sources →Can the numbers on this page be reproduced?
Yes. Every number comes from a committed snapshot of the collector database. It covers 168 hours anchored to collection time, 120,120 bets with 120,120 unique event keys and $1.6M staked.
See the capture quality →
Shock at a glance
Shock is a Curaçao-licensed crypto casino and sportsbook, and it publishes more than most. You get a full rank ladder in dollars, a bonus rollover formula weighted by house edge and a named ADR body, CADRE, that checks out.
Shock also contradicts itself on its registered address, whether a passport is accepted, what the cashier takes, how long a withdrawal takes, whether a bonus expires, how often rewards drop and how to self-exclude.
- Curaçao Gaming Control Board
- OGL/2024/1320/0958
- PR Entertainment N.V. · Curaçao company number 163398
- 85 territories
- Sep 9, 2026
- 120,120
- Sep 16–23, 2026
- 168 hours
Shock screenshots: the logged-out lobby on desktop and mobile
shock.com, logged out, Oct 3, 2026.
Shock pros and cons
Pros
- License OGL/2024/1320/0958 confirmed at the regulator, naming PR Entertainment N.V.
- Full rank ladder in dollars, all 15 thresholds published
- Bonus rollover weighting by house edge, stated in full
- Names a free ADR body, CADRE, and CADRE checks out
- Self-exclusion from one day to indefinite, in detail
Cons
- Its own documents contradict each other in 7 places
- 85 territories blocked, plus the right to refuse any other country
- No rakeback rate, cashier minimums, directors or beneficial owners published
- No deposit, loss, wager or session limits
- Extending a self-exclusion forfeits any balance you haven’t withdrawn
- No complaint deadline, and Terms §13.3 makes Shock’s own judgment final
What to check before you deposit at Shock
1Who runs Shock, and under what license?
PR Entertainment N.V.
The regulator confirms Curaçao company 163398 on license OGL/2024/1320/0958. Shock’s own documents give the company three registered addresses and a second company number in Belize.
See the evidence →Check the certificate yourself and treat the address as an open question.
2Does Shock accept players where you live?
85 territories blocked
Terms §2.1.2 prints 94 entries for 85 territories, the US, the UK and Australia among them. Shock can also refuse any other country at will, and a VPN counts as fraud that forfeits the balance.
See the evidence →Check the list and your local law before you sign up.
3What do the money figures on this page cover?
100.00% of captured bets
Every bet carries a dollar stake and payout, so nothing is estimated. All 120,120 are settled bets, with no deposits, withdrawals, balances or bonuses. The 16 currencies are account currencies, not crypto.
See the evidence →Read every dollar figure as one week of settled bets.
4What does the public feed pay back?
82.67%
That covers 120,120 settled bets. Without the 1,000 biggest payouts, it reads 35.09%. In the same week, published groups ran from 0.94% to 105.29%.
See the evidence →Treat it as one captured week, not a promise of what Shock pays.
How we checked Shock
These are the checks behind this review, each with its date. The numbers come from Shock’s public bet feed and the rules from its own documents. Our method
- Public bet feed captured
120,120 bets over 168 hours, Sep 16–23, 2026. Source: All Bets feed · settled bets.
- License checked at the regulator
The seal in Shock’s footer links to a live certificate. The certificate names one regulator, and the portal serving it is branded as another, on the same page.
- Operator documents read
18 documents from Shock’s terms, help center and policies, each one linked under Sources.
Coming soon
We haven’t deposited at Shock yet. Each result will land here with its date and how long it took.
- Deposit
How long a crypto deposit takes to credit, on two networks.
- Withdrawal
How long a withdrawal takes to reach our wallet, and every fee on the way.
- Support chat
How fast a human replies in live chat, and whether the answer matches the terms.
- KYC check
What the casino asks for, when it asks, and how long approval takes.
Shock score: 7.6 out of 10
- License9.4Answered: how the license was checked, license number match, license holder, issue and expiry dates and licensed domains. Conflicting or only pointed at: licensing authority.
- Withdrawals4.1Answered: payout networks and deposit playthrough. Conflicting or only pointed at: processing time and withdrawal coins. Not published: withdrawal fee, confirmations, minimum withdrawal and withdrawal limit.
- KYC8.1Answered: what the terms require, when KYC is triggered, limits during a check and if you don’t verify. Conflicting or only pointed at: accepted documents. Not published: verification time.
- Complaints & self-exclusion6.9Answered: where a complaint starts, named ADR body and what the regulator says. Conflicting or only pointed at: escalation route and self-exclusion. Not published: complaint deadlines.
- Restricted countries9.1Answered: restricted countries, second list, whether the list is complete, what the license covers, what happens to the account, using a VPN and how location is checked. Not published: game provider blocks.
- Bonus terms7.3Answered: bonus offer, wagering requirement, game contribution, max bet while wagering and forfeiture rules. Conflicting or only pointed at: bonus expiry. Not published: rakeback or reward rate and max cashout.
- Public bet feed10.0The feed shows losing bets as well as wins, in dollars, so its totals can be checked.
Shock restricted countries: where can’t you play?
One list, in the TermsShock blocks 85 territories, the US, the UK and Australia among them. The list sits in Terms §2.1.2, repeats word for word as a player warranty (§2.4.4) and prints 94 entries. Nine names appear twice, and one entry isn’t a country. This is Shock’s list, not legal advice.
Errors in Shock’s restricted countries list
The help center article on restricted regions has no list of its own and points back to the Terms. Occupied Ukraine appears three times, in three wordings that disagree on which regions are covered. “Conair” sits between Bahrain and Curacao. The Countries tab has both blocks as published, repeats included.
Can you use a VPN at Shock?
No. Terms §9.3 treats a VPN or proxy as fraud, so Shock can block the account without notice and forfeit the whole balance. Restricted regions get a block message asking VPN users to switch it off. Shock can also refuse players from any other country at its discretion (Terms §2.1.2), so the list is only a minimum.
Shock’s bet feed and player location
Shock’s bets carry a time, a title, a rank, a currency and the money, but no country, region, language or IP. A bet’s currency says nothing about where the player is, and thin currencies are merged so no one can be singled out. The feed names 32 studios, but Shock publishes no studio-level country list.
- 94
- 9 repeats, Cyprus and Germany among them, plus “Conair”, which isn’t a country.
- 85
- What the list blocks once the repeats are removed.
- Not published
Restricted countries list
Shock doesn’t accept players from these 85 territories.
- Aruba
- Australia
- Bahrain
- Conair
- Curacao
- Cyprus
- Germany
- Hong Kong
- Iran
- Iraq
- Kuwait
- Myanmar
- Netherlands
- North Korea
- Oman
- Qatar
- Russian region of Crimea
- Saba
- Saudi Arabia
- Spain
- St. Maarten
- Statia
- Ukraine regions of Donetsk and Luhansk
- United Arab Emirates
- United States of America
- United Kingdom
- Afghanistan
- Algeria
- Angola
- Bangladesh
- Bolivia
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Central African Republic
- Chad
- Colombia
- Congo Democratic Republic
- Cote d’Ivoire
- Cuba
- Egypt
- Eritrea
- Ethiopia
- Gambia
- Guinea
- Guinea Bissau
- Haiti
- India
- Indonesia
- Israel
- Kenya
- Laos
- Lebanon
- Lesotho
- Liberia
- Libya
- Madagascar
- Mali
- Mozambique
- Nepal
- Nigeria
- Pakistan
- Palestinian Territory
- Panama
- Paraguay
- Philippines
- Russia
- Sao Tome and Principe
- Sierra Leone
- Somalia
- Sri Lanka
- Sudan
- Syria
- Tajikistan
- Tanzania
- Tunisia
- Turkey
- Uganda
- Ukrainian regions of Luhansk, Donetsk, Zaporizhzhia, Sevastopol, Crimea, and Kherson
- Vanuatu
- Venezuela
- Yemen
- Zambia
- Zimbabwe
Who owns Shock, and is its license real?
Checked at the regulatorPR Entertainment N.V. (Curaçao company number 163398) runs Shock under Curaçao license OGL/2024/1320/0958. The seal in Shock’s footer links to a live certificate at the regulator, and it names the same company, company number and license number. The certificate can’t settle where the company sits, because Shock gives three registered addresses and a second company number in Belize.
This is to certify that PR Entertainment N.V., a company incorporated under the laws of Curaçao with Company Number 163398 is licensed by the Curaçao Gaming Control Board since 13/Mar/2025 to offer games of chance under license number OGL/2024/1320/0958 in accordance with the National Ordinance on Games of Chance (LOK).
Source: cert.cga.cw, September 9, 2026
On October 4, 2026, the same certificate also printed a status line: “Application status: Granted. License status: Active.”
Shock registered address: three versions
The AML policy calls the company “a Curacao limited company”, then gives a Belize office and a Belize company number one line later. Shock never reconciles them, and the regulator’s certificate names only Curaçao company number 163398.
- Site footer, every page: Abraham de Veerstraat 9, Curaçao
- Responsible Gaming policy: Abraham de Veerstraat 9 Willemstad, Curacao
- Terms §1.4: Zuikertuintjeweg Z/N, Zuikertuin Tower, Unit 1B & 1C
- AML and KYC policy: 2118 Guava Street, Belama Phase 1, Belize City, Belize, District of Belize, with “Company Registration number 000048442”
Which Curaçao regulator licenses Shock?
The certificate names the Curaçao Gaming Control Board, while the portal that serves it is branded Curaçao Gaming Authority. Shock’s footer seal says “Curaçao Gaming Control Board license”, and its FAQ says only “issued by the Government of Curaçao”.
Shock’s license and your funds
Shock’s FAQ says the license means your funds, wagers and rewards are protected. Nothing in the certificate or the LOK says a license segregates or guarantees player money, and Shock has no player-funds protection clause.
- OGL/2024/1320/0958
- B2C online gaming, Curaçao LOK
- March 13, 2025
- No expiry date on the certificate
- shock.com
- PR Entertainment N.V.
- Curaçao company number 163398
- TRUEDREAM LIMITED
- Not named by Shock
License
- Curaçao Gaming Control Board
- OGL/2024/1320/0958
- PR Entertainment N.V. · Curaçao company number 163398
- Checked at regulator
Shock KYC: when does Shock ask for ID?
Sources disagreeShock asks for ID before your first withdrawal, then any time it wants. Terms §4.3 allows extra checks on any deposit or withdrawal, at any level, for any reason. No amount triggers a check, no review time is published, and no document is guaranteed to be enough. The KYC ladder has three steps, and each one ends in Shock’s discretion.
Does Shock accept a passport for KYC?
Shock gives two answers. The help center accepts only an ID card or a driver’s license and says “anything else is a no-go”. Terms §6.11 lists passports first. Send the passport the Terms name, and the help center’s rule can still reject it.
- Help center: ID card or driver’s license only
- Terms §6.11: Passports, ID cards and “other such documentation as we feel is required”. Terms §6.1 adds card photos, a bank statement, proof of address and proof you own the payment method.
Shock accounts in the bet feed
Shock’s feed has no account key at all. A changeable display label shows on 76.91% of bets (241 variants), and 27,731 bets carry none. A label can’t tie two bets to one person, so the feed can’t count accounts or show what anyone had to prove.
- 18 or higher
- Sumsub
- Not published
- No monetary or activity threshold is published for any verification step
- Not published
- No verification completion or review time is published
- No timetable
- At least ten years
1Step one
Verified email plus name, address, occupation and date of birth. Every deposit and withdrawal is scanned by a blockchain analytics service.
2Step two
Triggered by amount, deposit size, frequency, suspicious activity, an analytics hit on the wallet, or Shock’s discretion. Government identification document plus AI-scanned selfies.
3Step three
If the earlier steps raise further concerns, or at Shock’s discretion: utility bill, proof of source of funds and similar.
Shock withdrawals: what has to happen before you cash out?
Two payout timesBefore you cash out at Shock, you have to wager every deposit at least once. Shock says so three times, in Terms §5.6, §6.3 and §6.5. §6.5 also lets it refuse a withdrawal while your total bets are below your last deposit. Funds marked “Bonus” can’t be withdrawn at all (§6.4).
How long do Shock withdrawals take?
Shock gives two answers. The Terms say two banking days (§6.6), and the homepage FAQ says 1 to 5 minutes for most crypto. Both are Shock’s own words, on the same site, on the same day.
Shock withdrawal fees and limits
Shock publishes no minimum deposit or withdrawal, no confirmation count and no word on a fee of its own. There is no fixed maximum either, because Terms §6.2 lets Shock change it per payment method, per transaction, at any time. You can’t work out what a withdrawal costs, or whether it will go through, before you ask. Our real-money tests are coming soon.
What does the Shock cashier accept?
Shock gives three answers. The help center lists 8 coins, and the homepage FAQ lists 9 plus six fiat currencies. Terms §5.1 describes cards, e-wallets and bank transfers. No document reconciles them.
Currencies in Shock’s bet feed
Shock’s bets arrived priced in 16 national account currencies, none of them crypto, published as 5 groups. Dollars carry 67.59% of bets. No row is a deposit, a withdrawal or a balance, so the feed says nothing about what the cashier takes or pays.
- Two answers
- Two banking days (Terms §6.6) or 1–5 minutes (homepage FAQ)
- Not published
- Only network fees are mentioned, and Shock says it doesn’t control them.
- Not published
- No deposit or withdrawal minimum, and no confirmation count for any coin.
- Paid by you
- Confirmed in the withdrawal flow. Shock says it fluctuates.
Shock bets by currency group: stake, player result and payout ratio
Average stake is a plain mean over the bets in each group, not a per-player average or a typical bet. The feed has no account key, so no figure here belongs to anyone.
Shock ranks, rakeback and bonuses: what is a rank worth?
Ladder public, no ratesShock prices every rank but publishes no rakeback rate for any of them. 15 tiers run from No Rank at $0 to Elite at $500,000,000 of lifetime wagering. Bronze, the first named rank, takes $10,000, and VIP starts at Platinum 2 ($500,000). On rakeback, the help center says only “the more you play, the more you earn”.
Shock bonus rollover by house edge
Rollover progress is calculated against a 4% house-edge baseline: wager × (game edge ÷ 0.04). A $10 bet on a 5% edge game credits $12.50 of progress, while the same bet on a 2% edge game credits $5.00. So the cheapest games to play are the slowest to clear, and a 35x rollover means a different amount of play on every game.
Shock ranks in the bet feed
The feed stamps a rank on 100% of bets, with 11 distinct numbers from 0 to 13, grouped here into 4 bands. Shock’s ladder has 15 named tiers, and nothing links a feed number to a tier name, so the two ladders stay side by side.
The money sits at the top of the feed’s ladder, but the bets don’t. The top band’s 24.60% of bets carry 68.87% of the stake, while ranks 1-2 and 3-4 hold 63.03% of bets and 15.59% of the stake. Rank 0 carries more of the stake than of the bets too, 15.54% against 12.37%. That is a snapshot of one week, not a rule for how ranks progress.
- 100% up to $1,500
- First deposit only, and only if you ask support before you wager it.
- 35x
- On deposit plus bonus. Max bet $10 while it’s active.
- Not published
- Rates sit in the Rewards Lounge, behind a login.
- Two answers
- Never, say the Bonus Terms. After one month unused, says Terms §7.4.
Shock bets by rank band: stake and payout ratio
A band groups bets, not accounts. One account can show up in several bands in a week, and 27,731 bets carry no display label. The feed’s 11 rank numbers don’t map to Shock’s 15 tier names, so nothing here is a VIP tier or a head count.
Shock games and sportsbook: what gets played most?
From the feedShock’s 18 in-house games carried 52.99% of all bets in the capture. The feed logged 465 titles across 6 game categories.
Shock slots vs live casino
Slots took 41.74% of bets and live tables 2.55%, but live tables took 6.59% of the money. The capture holds 465 titles and 470 game IDs.
Shock game studios in the feed
Pragmaticplay took 56.28% of all stake, and published ratios ran from 0.94% to 105.29%. The feed’s 32 named studios are published as 12 buckets, after 22 thin groups are merged. A studio’s money is published only when at least 10 display labels stand behind it.
Shock groups above break-even
These groups paid out more than they took in this capture. A group above 100% only shows that a seven-day slice is a sample. It never means Shock pays that much.
- Game Shows: 105.29%. Game category
- Blackjack: 101.83%. Shock Original
- Pragmaticplay: 100.07%. Studio bucket
Shock provably fair flag
A verifier flag shows on 52.42% of bets in Shock’s feed, and we have checked none of them.
- Bets with the flag: 62,961. 52.42% of the capture. The feed declares the capability, and that is all the flag means.
- Bets without it: 57,159. 47.58% of the capture. Missing means unknown, not false.
- Rounds we checked: 0. The capture holds no seed, nonce, hash, proof or recomputed result, so no round can be checked.
Shock sportsbook bets marked won
25 of the 362 bets the sportsbook marked won paid back less than the stake, and 71 more paid back exactly the stake. The label is Shock’s sportsbook status, and our result comes from stake against payout. The sportsbook is small, 537 bets or 0.45% of the capture. It stays separate because it is the one place where Shock’s word and the money part ways.
Shock bets by game category: titles, stake and payout ratio
What was played in one 168-hour window, as the feed reported it. It isn’t a list of what Shock offers, since a title with no bet this week is missing from the window, not from the site.
What responsible gambling tools does Shock offer?
Self-exclusion onlySelf-exclusion is the only responsible gambling tool Shock offers. No Shock document has deposit, loss, wager or session limits or a reality check. The same policy that grants self-exclusion says that extending it before you empty the account forfeits every deposit and winning.
Withdraw before you extend a Shock self-exclusion
“You must withdraw all of the value from your account before selecting any extension period, or you forfeit all of your deposits and winnings.” The clause sits in the Responsible Gaming policy, not the Terms.
Where we looked for Shock deposit limits
None of these 5 Shock documents has a deposit, loss, wager or session limit:
- https://www.shock.com/policies/responsible-gaming
- https://www.shock.com/policies/terms
- https://help.shock.com/en/articles/10390346-responsible-gaming-at-shock-play-smart-play-safe
- https://help.shock.com/en/articles/10070279-how-to-self-exclude
- https://help.shock.com/en/collections/11378303-account-verification
How to self-exclude at Shock
Shock gives two answers. The policy says to email support or use live chat. The help center describes a button in your profile (Profile, then Self Exclusion, then “Request Self-Exclusion”), confirmed by email. The site does have a /profile/exclusion page, which fits the help center.
How Shock bets settled
48.89% of bets paid nothing, and another 10.44% paid back less than they cost. Four results that don’t overlap cover the whole capture, recomputed from exact stake and payout rather than any result word in the feed. Together they add up to 120,120 bets and $1,632,617 staked, and players lost $282,875.
- 24 hours, immediate
- Deposits and play stop at once, but withdrawals stay open.
- One day, one week, one month, three months or indefinite
- None
- By email
- Your balance, unredeemed rewards and bonuses “will no longer be available”.
- GambleAware, BeGambleAware self-assessment
- Both are the same UK charity, for Great Britain, a market Shock blocks twice.
- June 21, 2024
- Two years older than the AML policy (May 27, 2026).
Shock bets by result: stake, payout and payout ratio
Results of the captured bets, not probabilities. The four bands come from exact decimal stake and payout, and where the feed’s rounded figures blur a tiny difference, the exact figures decide.
Shock complaints: what can you do if something goes wrong?
CADRE namedTo complain to Shock, email support@shock.com, then take it to CADRE, the dispute body Terms §14.5 names. CADRE is free to the player and publishes its own Curaçao certification. Shock sets no deadline at all, and Terms §13.3 says its own judgment is final.
Shock ADR: CADRE
Most casinos we cover name no ADR body. Shock names CADRE, and CADRE’s own site backs it up. Two gaps remain. §13.3 still calls Shock’s judgment final, and CADRE lists no subscribing operators, so Shock’s sign-up can’t be confirmed.
CADRE says it is certified by the Curaçao Gaming Authority (CGA/ADR/2025/01), Anjouan Gaming and the Tobique Gaming Commission. It is run by CADRE B.V., a subsidiary of RGOAL Limited. Open CADRE
What Curaçao’s regulator says
The Curaçao Gaming Authority says it doesn’t handle individual complaints and can’t mediate, arbitrate or order an operator to pay. It does take complaints at complaints@cga.cw as information for its supervision, and it won’t tell you what it does with them. Read the authority’s complaints note
What to save before a Shock dispute
Shock sets no response deadline, so keep your own dated record of every step.
- Every transaction ID: Deposit and withdrawal references, amounts, currency and the exact time of each.
- The whole conversation: Chat screenshots and every email, routine ones included. Chat transcripts often vanish with the session.
- The rules as they stood: A dated copy of the terms, bonus rules or promo page you relied on. Terms §6.2 lets Shock change its withdrawal maximum at any time without notice.
- Who said what, and when: A short dated log of each contact. It takes minutes and turns “they ignored me” into a timeline.
Why the bet feed can’t back up your Shock complaint
The feed has no account key, so none of the 120,120 bets over 168 hours can be tied to anyone, and 23.09% carry no display label at all. The snapshot also exports no label, event key or exact bet record, and it withholds money for any group with fewer than 10 labels behind it.
- Not confirmed
- CADRE publishes no list of subscribing operators.
- Two answers
- Shock’s, says Terms §13.3. CADRE’s, says §14.5, eleven paragraphs later.
- None
- Coming soon
1Shock support
Email support@shock.com (Terms §13.1). Shock also advertises 24/7 live chat.
The Terms give one address and one sentence of process. Save every message, timestamp and transaction ID from the first contact. Any escalation needs them.
2No deadline
Not published
Terms §13.2 promises only “best efforts to resolve a reported matter promptly”, with no deadline of any kind.
3Internal resolution
Support first (Terms §14.5)
Terms §13.3: on a queried or disputed transaction, “Our judgement is final.”
4CADRE
Curaçao Alternative Dispute Resolution Entity
Free to the player, whatever the outcome. Its decisions bind Shock and the player, and you keep the right to go to court in Curaçao (Terms §14.5).
What public Shock bet data did we analyze?
We analyzed 120,120 settled bets from 168 hours of Shock’s public feed. Players staked $1.6M and lost $282,875. Payout came to 82.67% of stake, and to 35.09% without the 1,000 biggest payouts. That is a feed ratio, not a game’s RTP or a house edge.
Why one week of Shock bets is only a sample
A seven-day payout ratio describes the bets captured that week, not the games or the house. The whole feed sits below break-even, while several groups inside it sit above. A group above 100% only shows the week is a sample. It never means Shock pays that much. In this capture, published groups ran from 0.94% to 105.29%, and 3 of them paid back more than they took.
How much the biggest Shock payouts move the ratio
1,000 bets, 0.83% of the capture, carry 62.63% of everything the feed paid out. Take them out and the ratio falls from 82.67% to 35.09%, a 47.59-point swing from one bet in every 120. Cut 10,000 and the rest read 10.24%. In a week this top-heavy, any single figure rests on very few bets.
Biggest stakes vs biggest payouts
Dropping the 10,000 biggest stakes strips 78.27% of all money wagered and still leaves the ratio at 90.55%. Dropping the same number of biggest payouts leaves 10.24%. Which payouts landed shaped this week more than which bets were placed.
The stake ladder still moves
Dropping the 1,000 biggest stakes removes 18.96% of the money wagered and moves the ratio only 2.19 points down. The deeper cut moves it further, 7.88 points up on its own.
The biggest-payout cut we withhold
Dropping the 100 biggest payouts would answer the question most directly, but the generator withholds that row because those bets sit behind fewer than 10 display labels. 99 of those 100 bets carry one, and 1 carries none. Withholding it is a privacy rule, the same one that protects everyone else in the feed.
Capture quality
Every bet carries a dollar stake and payout, so the ledger covers 100.00% of the capture. The settlement, category, studio, rank and currency splits each add up to the same $1.6M. 14 integrity checks report 0 failures, and the two settlement methods agree on every bet.
- $1,632,617
- 120,120 bets in 70,842 collector batches
- $1,349,742
- Settled payouts in the same window
- −$282,875
- Net loss for the captured players
- 82.67%
- Feed ratio for this capture only. Not a game’s RTP.
Both ladders: what’s left at each cut, and the payout ratio it gives
No single bet is exported. A cut publishes money only when at least 10 display labels stand behind the bets it removes. Otherwise it shows “Withheld”.
- 120,120
- 168
- 82.67% paid back
- Sep 16–23, 2026
Shock compared with similar casinos
All casinosSee how Shock stacks up against similar casinos on score, license, restricted countries and bet data.
| Casino | Score | License | Restricted | Bets captured | Feed payout ratio |
|---|---|---|---|---|---|
| Shock | 7.6 / 10 | Curaçao · checked | 85 territories | 120,120 | 82.67% |
 DegenCity | 7.6 / 10 | Anjouan · checked | 37 territories | 719,520 | n/a |
 Stake | 7.6 / 10 | Curaçao · checked | 45 territories | 17,756 | n/a |
 Gamba | 7.7 / 10 | Anjouan · checked | 31 territories | 709,628 | 114.46% |
 BetFury | 7.7 / 10 | Tobique · checked | 81 territories | 494,406 | 99.15% |
Our score
Is Shock legit? Yes, with a verified license and a real ADR body, but 7 rule conflicts
Check the restricted list, keep your first deposit small and save a copy of every rule you rely on.
- Data behind this review: 120,120 public bets. 465 titles over 168 hours, reconciled bet by bet.
- What the feed paid back: 82.67%. 35.09% without its 1,000 biggest payouts. Players lost $282,875 overall.
- Main concern: 7 self-contradictions. Registered address, accepted ID, what the cashier takes, payout time, bonus expiry, reward cadence and self-exclusion each get two answers.
- Who is in the data: No account key. 241 display labels that can change, 23.09% of bets with none, and no way to count players.
What could change this verdict
Every rule in this review comes from Shock’s own documents. Where Shock publishes nothing, the chapter says so and names the documents searched. What’s left needs an account and real money:
- Opening an account: Coming soon
- Identity verification: Coming soon
- A deposit and a withdrawal: Coming soon
- Claiming a bonus and clearing its rollover: Coming soon
- A self-exclusion request: Coming soon
- A complaint to Shock or to CADRE: Coming soon
In the public feed, 120,120 bets over 168 hours put $1.6M at stake in 16 account currencies. Our calculated high rollers placed 0.96% of the bets, and their share of the stake is withheld.
Who is Shock best for, and who should skip it?
- Bonus players who read the fine print. Shock matches 100% of your first deposit up to $1,500, with a 35x WR on deposit plus bonus. The rollover formula is public, and high-edge games clear it faster. Ask support for the bonus before you wager.
- VIP grinders. All 15 ranks are priced in lifetime wagering, from Bronze at $10,000 to Elite at $500,000,000, with VIP from Platinum 2.
- Players who want a named dispute body. Shock names CADRE, free to the player, and CADRE checks out at its own site.
- You live in one of the 85 blocked territories, the US, the UK and Australia among them. Shock can refuse any other country too, and a VPN counts as fraud.
- You want deposit limits. Shock has none, only self-exclusion, and extending an exclusion before you withdraw forfeits the balance.
- You want to know your rakeback before you play. No rate is published for any rank.
- You want one set of rules. Shock’s documents contradict each other in 7 places, payout time and accepted ID among them.
Sources for this Shock review
Public bet feed
All Bets feed · settled bets
- Bets captured
- 120,120
- Captured
- Sep 16–23, 2026
Operator documents (18)
- Curaçao license certificate token (cert.cga.cw) · License
- shock.com homepage, footer and FAQ · License
- Terms and Conditions · License
- Curaçao Gaming Authority: online gaming · License
- Help center: restricted regions · Restricted countries
- Help center: why do I have to verify · Restricted countries
- AML and KYC Policy · KYC
- Help center: why a document was rejected · KYC
- Help center: how to verify · KYC
- Help center: how to withdraw · Withdrawals
- Help center: how to deposit · Withdrawals
- Help center: supported cryptocurrency networks · Withdrawals
- Bonus Terms · Bonuses
- Help center: ranks, rewards and bonuses · Bonuses
- Help center: how to self-exclude · Complaints
- Responsible Gaming and Self Exclusion Policy · Complaints
- Privacy Policy · Complaints
- Help center: closing your account · Complaints
About this Shock review
Founder and author, 0xCasinos
Alex Savelle runs 0xCasinos and writes everything on it. Since July 12, 2026, Alex has captured 210 million bets from the public feeds of 24 crypto casinos. Alex turns that data into the reviews, rankings and studies on this site.
When a review covers a casino’s rules, Alex reads its terms, help center and license record first. Every document behind a claim is linked, and a review built from the bet feed alone says so. The numbers come from the captured feeds. The casino rules come from the casino’s own documents, dated the day they were read.
- Documents re-read. Shock’s license certificate now prints “License status: Active”, its catalog lists Shock Dice at a 1% house edge (3% on Sep 9), and the Curaçao Gaming Authority’s own complaints note is quoted. Another 22 questions we hadn’t checked are now answered from Shock’s Terms, policies and help center, including what happens if you don’t send KYC documents.
- Data refreshed. Every feed figure now comes from the Sep 16 to Sep 23 window: 120,120 public Shock bets over 168 hours, $1.6M staked, and 0 failures across 14 integrity checks. The operator chapters still use the documents read on September 9, 2026.
- Operator half researched and published. 31 documents read across shock.com, help.shock.com, the Curaçao Gaming Authority certificate portal and CADRE. The seven empty chapters now carry sourced facts, and 7 contradictions between Shock’s own documents are printed with both readings. The data half was unchanged. Nothing was tested.
- First published, data half only: a 168-hour capture of 110,400 public Shock bets, $1.5M staked across 444 titles and 12 account currencies, with 0 failures across 14 integrity checks. The operator half (license, company, markets, KYC, cashier, ranks and rewards, responsible play and complaints) was not yet researched, and each of those chapters said so.
Shock bonus: a 100% match at 35x, and two answers on whether it expires
Shock’s welcome offer is a 100% first deposit match up to $1,500 with a 35x WR on deposit plus bonus, and you only get it if you ask support before you wager. While the rollover runs, max bet is $10 and rewards shrink by deposit ÷ (deposit + bonus). The Bonus Terms say a bonus never expires, but Terms §7.4 lets Shock cancel one unused after a month.
- September 9, 2026
- 4
- 6 of 8
Published rules only
We haven’t claimed a bonus at any casino. Every rule below is the casino’s own, linked to its source.
Shock bonuses FAQ: what people ask, answered up front
Quick answers from Shock’s own bonus terms.
What is the max bet on a Shock bonus?
$10, or the equivalent in another currency, while a rollover balance is selected. Rewards, leaderboard progress and affiliate commission also shrink by deposit ÷ (deposit + bonus), so by 50% on a 100% match.
See the row it came from →Does a Shock bonus expire?
Shock gives two answers. The Bonus Terms say “Bonus amounts do not expire. They can be used at any time.” Terms §7.4 lets Shock cancel any bonus amount not used within 1 month of the award date.
See both readings →Which games can you play with a Shock bonus?
Six categories count: Originals, Slots, Live Casino, Game Shows, Table Games and Instant Win. Shock warns that “many games in each category may be blocked” and shows which only in the interface once a rollover balance is active.
See the row it came from →
Shock bonus offer, wagering and expiry: the key rules
- Published
100% deposit match, maximum deposit $1,500 for the match, first deposit only (Bonus Terms, “Activation & Expiration”)
- Published
35× the combined deposit and bonus amount, unless a specific promotion states another multiplier
- Two answers
The Bonus Terms say bonus amounts do not expire and can be used at any time.
Shock bonus terms: every rule, row by row
Every Shock bonus rule, with its clause and source.
The offer
The headline offer, the minimum deposit and the rakeback rate.
Bonus offer
What bonus does Shock offer?
- Published
100% deposit match, maximum deposit $1,500 for the match, first deposit only (Bonus Terms, “Activation & Expiration”)
A deposit bonus is not automatic. The Bonus Terms require you to contact support before wagering the balance in order to be awarded it.
Source: Bonus Terms
Minimum deposit
What is the minimum deposit for a Shock bonus?
- Not published
No minimum deposit is published for the welcome bonus or any other deposit bonus. The Bonus Terms set only the $1,500 maximum for the 100% match.
Checked in: Bonus Terms
Rakeback or reward rate
What rakeback rate does Shock pay?
- Not published
The help center says only “the general rule is simple: the more you play, the more you earn” and gives no percentage, no per-rank rate and no formula.
The help center says each reward type has rank restrictions and that the rates live on the Rewards Lounge page, which requires an account.
Checked in: Help center: ranks, rewards and bonuses
Wagering requirements
The WR, game contribution and the max bet while you wager.
Wagering requirement
What is the Shock bonus wagering requirement?
- Published
35× the combined deposit and bonus amount, unless a specific promotion states another multiplier
While you wager a rollover balance, rewards, leaderboard progress and affiliate commission are reduced by deposit ÷ (deposit + bonus), so 50% on a 100% match.
Source: Bonus Terms
Game contribution
Which games count toward the Shock WR?
- Published
Rollover progress is calculated against a 4% house-edge baseline: wager × (game edge ÷ 0.04). A $10 bet on a 5% edge game credits $12.50 of progress, while the same bet on a 2% edge game credits $5.00.
Not published as a list. Six categories are declared eligible (Originals, Slots, Live Casino, Game Shows, Table Games, Instant Win), with the caveat that “many games in each category may be blocked”, identified only in the interface once a rollover balance is active.
Source: Bonus Terms
Max bet while wagering
What is the max bet on a Shock bonus?
- Published
$10, or the equivalent in another currency, while a rollover balance is selected
Source: Bonus Terms
What you can keep
The max cashout, the expiry and what voids the bonus.
Max cashout
Is there a max cashout on Shock bonuses?
- Not published
No max cashout is published. Once the rollover reaches 100%, the Bonus Terms let you withdraw in that currency.
Checked in: Bonus Terms
Bonus expiry
When does a Shock bonus expire?
- Two answers
The Bonus Terms say bonus amounts do not expire and can be used at any time.
“Bonus amounts do not expire. They can be used at any time.” (Bonus Terms) against “shock.com reserves the right to cancel and remove any bonus amount awarded to you if such amount has not been used within 1 month from the date awarded.” (Terms §7.4).
Daily, weekly and monthly bonuses expire when the next reward period begins. Level-up and race rewards do not expire and stack.
Source: Bonus Terms and Terms and Conditions
Forfeiture rules
What voids a Shock bonus?
- Published
A rollover balance that falls below $0.20 is forfeited automatically. A bonus can be surrendered by contacting support only before any of it has been wagered.
Source: Bonus Terms
VIP program
VIP tiers, reward timing and what’s blocked while a WR is live.
VIP tiers
What are the Shock VIP tiers?
- Published
No Rank: $0 · Bronze: $10,000 · Silver: $50,000 · Gold: $100,000 · Platinum 1: $250,000 · Platinum 2 (VIP): $500,000 · Platinum 3: $1,000,000 · Platinum 4: $2,500,000 · Platinum 5: $5,000,000 · Diamond 1: $10,000,000 · Diamond 2: $25,000,000 · Diamond 3: $50,000,000 · Diamond 4: $100,000,000 · Diamond 5: $250,000,000 · Elite: $500,000,000
Every wager contributes to rank progress, valued in USD at the time of the bet. Ranks are milestones on lifetime wagering. Platinum 2, at $500,000 of lifetime wagering, is the only rung the article marks “(VIP)”.
When rewards land
How often does Shock pay rewards?
- Two answers
Four: Weekly Bonus, Monthly Bonus, Level Up Reward and Race Reward (help center, “Ranks, rewards and bonuses”)
The help center article lists four reward types and no daily one, then contradicts itself two paragraphs later by saying “daily rewards follow an individual timer” and that “Daily, weekly, and monthly bonuses expire”. The homepage adds a 6-hour cadence and an instant rakeback claimable every 30 minutes that the help center never mentions.
Rewards carry a USD value and can be claimed in any supported cryptocurrency at the exchange rate at the moment of claim. Daily race: $1,000 prize pool, resets every day · Weekly race: $10,000 prize pool, running Sep 3 22:00 to Sep 10 22:00 when checked · Monthly race: $50,000 prize pool. No race rules are published. The race pages show a leaderboard and a prize column, but no rules page states qualifying wagers, weighting or the payout split.
Source: Help center: ranks, rewards and bonuses and Homepage
Blocked while wagering
What can’t you do while a Shock bonus is active?
- Published
A rollover balance doesn’t count toward promotions, tournaments or challenges, and you can’t send or receive tips with it. Many games in the six eligible categories are blocked while it’s selected.
Game progress doesn’t carry over between a rollover balance and a regular one, and claiming, losing or completing a deposit bonus resets your progress in that currency.
Source: Bonus Terms
Eligibility and deposit rules
Who is eligible, and the deposit rule that applies even with no bonus.
Bonus abuse and eligibility
When can Shock take a bonus back?
- PublishedTerms §7.6
The Bonus Terms let Shock deny, withhold or withdraw a bonus it believes is being abused, cancel bonuses and winnings for fraudulent, abusive or unfair play, and close every account in a multi-account or collusion attempt
One deposit bonus per person, and accounts sharing a household, device, IP or payment account can’t each take one. Terms §7.6 bans delaying rounds, parking big bets until wagering is done and building in-game value with bonus money.
Source: Bonus Terms
Deposit playthrough
Do you have to wager a Shock deposit with no bonus?
- Published
A deposit must be wagered at least once before a withdrawal can be made (Terms §5.6), and §6.5 lets Shock refuse a withdrawal where total bets are less than the last deposit.
A withdrawal request is not processed until all wagering requirements are met (Terms §6.3)
Source: Terms and Conditions
This deposit rule also applies to cashouts. See Shock withdrawal rules
Shock bonus terms in conflict: 2 rules have two published answers each
Both readings come from Shock. You only find out which one applies after you deposit.
Bonus expiry
The Bonus Terms say bonus amounts do not expire and can be used at any time.
“Bonus amounts do not expire. They can be used at any time.” (Bonus Terms) against “shock.com reserves the right to cancel and remove any bonus amount awarded to you if such amount has not been used within 1 month from the date awarded.” (Terms §7.4).
When rewards land
Four: Weekly Bonus, Monthly Bonus, Level Up Reward and Race Reward (help center, “Ranks, rewards and bonuses”)
The help center article lists four reward types and no daily one, then contradicts itself two paragraphs later by saying “daily rewards follow an individual timer” and that “Daily, weekly, and monthly bonuses expire”. The homepage adds a 6-hour cadence and an instant rakeback claimable every 30 minutes that the help center never mentions.
Shock bonus sources: every document behind this tab
4 documents, checked on September 9, 2026. Any of them can change without notice.
- Bonus Termshttps://www.shock.com/policies/bonus-terms
- Terms and Conditionshttps://www.shock.com/policies/terms
- Help center: ranks, rewards and bonuseshttps://help.shock.com/en/articles/10070298-ranks-rewards-and-bonuses
- Homepagehttps://www.shock.com/
- 6
- 0
- 2
- 0
The eight core questions: offer, WR, expiry, rakeback rate, game contribution, max bet, max cashout and forfeiture. “Named, never stated” means Shock says the rule exists but prints no figure on a public page. “Not published” means Shock says nothing. “Not checked by us” is our gap.
Shock bonuses compared: how its terms stack up
Shock answers 6 of the 8 core questions. Across the 13 casinos with a bonuses tab, the range is 6 to 8. Each card shows how every casino answers one question, and every name links to that casino’s bonuses tab.
Bonus offer
13 of the 13 publish an answer.
Wagering requirement
All 13 answer this. A casino gets this tab only if it does.
Bonus expiry
12 of the 13 publish an answer.
- Published9
BC.Game, BetFury, Chips, CoinCasino, GOATED, Qzino, and 3 more
- Two answers3
Shock 500 Casino, Cloudbet
- Not published1
Rakeback or reward rate
8 of the 13 publish an answer.
- Published8
BC.Game, BetFury, Chips, Cloudbet, Qzino, Rakebit, and 2 more
- Not published5
Shock 500 Casino, CoinCasino, GOATED, Rainbet
“Not checked by us” is our gap, and it never counts against a casino.
Shock withdrawal time: one to five minutes, or two banking days, both published the same day
Shock’s Terms §6.6 promise processing within two banking days, longer in some cases, while the homepage FAQ says most crypto withdrawals take 1 to 5 minutes. The Terms are the contract, so the slower figure binds. You can have one pending withdrawal per payment method, and depending on the method, one request per 24 hours (§6.12). Withdrawals go back to the method you deposited with (§6.8).
- September 9, 2026
- 5
- 4 of 8
Real-money withdrawal tests: coming soon
Our real-money withdrawal tests are coming soon. Every figure below is the casino’s own published rule, linked to its source.
Shock withdrawals FAQ: what people ask, answered up front
Quick answers from Shock’s own cashier rules.
Which Shock withdrawal time is the binding one?
The Terms. All requests are processed within two banking days, longer in some cases (Terms §6.6). The 1 to 5 minute figure appears only in the homepage FAQ, which is marketing copy, not a term of the contract.
See both readings →Which coins and networks does Shock pay out on?
Shock gives two answers. The help center lists BTC, LTC, ETH, USDT, USDC, XRP, TRX and SOL, and the homepage FAQ adds BNB. Each coin pays out on its native network only, and Shock warns that crypto sent on an unsupported network can’t be recovered.
See both readings →Does Shock charge a withdrawal fee?
Shock doesn’t say. Its withdrawal article mentions only network fees, which Shock says it doesn’t control. No withdrawal minimum is published either.
See the row it came from →
Shock withdrawal fee, time and wagering: the key rules
- Not published
Shock never says whether it charges a fee of its own. The withdrawal article mentions only network fees, which it says it does not control.
- Two answers
All withdrawal requests are processed within two banking days, longer in some cases (Terms §6.6)
- Published
A deposit must be wagered at least once before a withdrawal can be made (Terms §5.6), and §6.5 lets Shock refuse a withdrawal where total bets are less than the last deposit.
Shock withdrawal terms: every rule, row by row
Every Shock withdrawal rule, with its clause and source.
Withdrawal fees
The casino fee, the network fee and any charge for withdrawing too often.
Withdrawal fee
Does Shock charge a withdrawal fee?
- Not published
Shock never says whether it charges a fee of its own. The withdrawal article mentions only network fees, which it says it does not control.
Checked in: Help center: how to withdraw
Network fee
Who pays the network fee at Shock?
- Published
Paid by the player and confirmed in the withdrawal flow, described as fluctuating and outside Shock’s control.
Source: Help center: how to withdraw
How often you can withdraw
How many withdrawals a day does Shock allow?
- Published
One pending withdrawal per payment method at a time, and depending on the method only one withdrawal request per 24-hour period (Terms §6.12)
Source: Terms and Conditions
Withdrawal time
The processing time the casino states and the confirmations it waits for.
Processing time
How long do Shock withdrawals take?
- Two answers
All withdrawal requests are processed within two banking days, longer in some cases (Terms §6.6)
Two banking days in the binding document, one to five minutes in the marketing FAQ. Both are Shock’s own words, published on the same site on the same day.
Source: Terms and Conditions and Homepage FAQ
Confirmations
How many network confirmations does Shock need?
- Not published
No confirmation count is published for any coin. The deposit article says only that funds are credited “once the network has confirmed”.
Checked in: Help center: how to deposit
Withdrawal limits
The minimum, the maximum and what happens to a win too big to pay at once.
Minimum withdrawal
What is the minimum withdrawal at Shock?
- Not published
No withdrawal minimum is published
Checked in: Help center: how to withdraw
Withdrawal limit
Is there a withdrawal limit or max payout at Shock?
- Not published
Not published as a number. Terms §6.2 reserves the right to change the maximum per payment system per transaction at any time and without notice.
Checked in: Terms and Conditions
Big wins paid in installments
Does Shock pay big wins in installments?
- Not published
No installment rule appears in the Terms or the help center
Shock publishes no withdrawal maximum, and Terms §6.2 lets it change the per-transaction maximum at any time without notice.
Checked in: Terms and Conditions
Coins and networks
The coins and networks the casino pays out on.
Withdrawal coins
Which coins can you withdraw from Shock?
- Two answers
Help center: BTC, LTC, ETH, USDT, USDC, XRP, TRX, SOL
The help center’s “Supported Cryptocurrency Networks” article lists eight coins and does not include BNB. The homepage FAQ lists nine and does include it. The homepage also says Shock “accepts both cryptocurrency and fiat deposits” and names USD, CAD, BRL, JPY, INR and MXN. The help center describes a crypto-only cashier, and Terms §5.1 describes debit and credit cards, e-wallets and bank transfers. No document reconciles the three.
Source: Help center: supported cryptocurrency networks and Homepage FAQ
Payout networks
Which networks does Shock pay out on?
- Published
Native network only, per coin: BTC over Bitcoin, LTC over Litecoin, ETH over ERC-20. Cronos, Base, Arbitrum and Optimism are named as unsupported.
Shock prints “Sending crypto via an unsupported network may result in losing your crypto!!!” and says mismatched token and network transfers are not recoverable.
Before you cash out
What stands between your balance and a payout: wagering, KYC and where the money can go.
Deposit playthrough
Do you have to wager your deposit before withdrawing from Shock?
- PublishedTerms §5.6, §6.5
A deposit must be wagered at least once before a withdrawal can be made (Terms §5.6), and §6.5 lets Shock refuse a withdrawal where total bets are less than the last deposit.
A withdrawal request is not processed until all wagering requirements are met (Terms §6.3). Funds marked “Bonus” cannot be withdrawn at all, nor can funds stuck in an aborted game (Terms §6.4). For plain deposits, no game weighting is published. The bonus rollover has its own published house-edge formula.
Source: Terms and Conditions
KYC and holds
What can delay Shock withdrawals?
- PublishedTerms §6.1, §6.3, §6.6, §6.11, §7.5
Terms §6.1 requires KYC documents with a first withdrawal, and §6.11 lets Shock ask for a passport or ID card and run phone or face verification before it accepts one
A request waits until every wagering requirement is met (§6.3). Extra account checks and public holidays can push past the two-banking-day window (§6.6), and a fraud case suspends the account and stops the payment (§7.5).
Source: Terms and Conditions
Withdrawal destination
Can you withdraw to a different wallet at Shock?
- Published
Withdrawals are processed by the method used to deposit (Terms §6.8)
No refunds. Terms §6.10 says the product is consumed instantly during gameplay, and no refund, return or cancellation is available once a real-money game is played.
Source: Terms and Conditions
Shock withdrawal terms in conflict: 2 rules have two published answers each
Both readings come from Shock. You only find out which one applies at the cashier.
Processing time
All withdrawal requests are processed within two banking days, longer in some cases (Terms §6.6)
Two banking days in the binding document, one to five minutes in the marketing FAQ. Both are Shock’s own words, published on the same site on the same day.
Withdrawal coins
Help center: BTC, LTC, ETH, USDT, USDC, XRP, TRX, SOL
The help center’s “Supported Cryptocurrency Networks” article lists eight coins and does not include BNB. The homepage FAQ lists nine and does include it. The homepage also says Shock “accepts both cryptocurrency and fiat deposits” and names USD, CAD, BRL, JPY, INR and MXN. The help center describes a crypto-only cashier, and Terms §5.1 describes debit and credit cards, e-wallets and bank transfers. No document reconciles the three.
Shock withdrawal sources: every document behind this tab
5 documents, checked on September 9, 2026. Any of them can change without notice.
- Help center: how to withdrawhttps://help.shock.com/en/articles/10070289-how-to-withdraw-tokens-from-your-wallet
- Terms and Conditionshttps://www.shock.com/policies/terms
- Homepage FAQhttps://www.shock.com/
- Help center: how to deposithttps://help.shock.com/en/articles/10070294-how-to-fund-your-account-with-cryptocurrency
- Help center: supported cryptocurrency networkshttps://help.shock.com/en/articles/10396330-supported-cryptocurrency-networks
- 4
- 0
- 4
- 0
The eight core questions: fee, processing time, deposit playthrough, minimum, maximum, coins, networks and confirmations. “Named, never stated” means Shock says the rule exists but prints no figure on a public page. “Not published” means Shock says nothing. “Not checked by us” is our gap.
Shock withdrawals compared: how its cashier rules stack up
Shock answers 4 of the 8 core questions. Across the 23 casinos with a withdrawals tab, the range is 3 to 8. Each card shows how every casino answers one question, and every name links to that casino’s withdrawals tab.
Withdrawal fee
15 of the 23 publish an answer.
Processing time
20 of the 23 publish an answer.
Deposit playthrough
21 of the 23 publish an answer.
“Not checked by us” is our gap, and it never counts against a casino.
Shock KYC: ID card or driver’s license only in the help center, passport first in the Terms
Shock checks your ID before your first withdrawal and can run more checks on any deposit or withdrawal, at any level, at its sole discretion. Which ID to send depends on which Shock page you read. The rejection article says “Stick with a valid ID card or driver’s license – anything else is a no-go.” Terms §6.11 lists passports first. Step two of the three-step ladder adds a liveness video, no review time is published, and records are kept for at least ten years.
- September 9, 2026
- 5
- No KYC claim published
- 5 of 6 core questions
Where a casino’s marketing and its terms disagree, the terms bind you. Every rule here is the casino’s own, not legal or financial advice.
Our ID-check tests are coming soon. Each rule is dated and linked to its source, and casinos can change them without notice.
Shock KYC FAQ: what people ask, answered up front
Quick answers from Shock’s own KYC rules.
Which ID does Shock accept?
Shock gives two answers. The help center accepts only a valid ID card or driver’s license. Terms §6.11 lists passports first, and §6.1 adds card photos, a bank statement and proof of address. Send a passport and the help center’s rule can refuse it.
See the two document lists →Does any amount trigger a Shock ID check?
No. Shock publishes no money or activity threshold for any step. It checks before your first withdrawal and can check again on any deposit or withdrawal, at any level, for any reason at its sole discretion (Terms §4.3).
See the row it came from →What is the liveness check on Shock’s step two?
A short live video of your face moving in real time, captured live rather than from a screen or an existing photo. It comes with a government ID and AI-scanned selfies. Step three (a utility bill or proof of source of funds) follows if concerns remain.
See the KYC levels →
Shock KYC: what it claims, what it requires and when it asks
Shock makes no KYC claim before you sign up.
A verified email address, username and password at sign-up, then legal name, address, occupation and date of birth before any deposit (Terms §2.2.2, §2.2.3, §5.1)
Verification is required before a first withdrawal. Shock also reserves the right to run additional checks on any deposit or withdrawal, at any level, for any reason at its sole discretion.
- At sign-up
- On deposit
- Before a withdrawal
- Any time, at the casino’s discretion
Shock KYC levels: what each level asks for
Each Shock KYC level and what it asks for, exactly as Shock publishes them.
Three steps in the AML policy, with a liveness video on step two.
Source: AML and KYC Policy
A short live video series showing the face moving in real time, captured live rather than from a screen or an existing photo.
Shock KYC requirements: every rule, row by row
Every Shock KYC rule, with its clause and source.
Claim vs terms
What the casino says about KYC, what its terms require and when a check is triggered.
What the casino claims
What does Shock say about KYC before you sign up?
- Not published
Shock makes no KYC claim before you sign up.
Its homepage, page description and FAQ say nothing about verification. The help center explains that it verifies your age and your location.
Checked in: shock.com homepage and FAQ
What the terms require
What KYC does Shock require before it pays out?
- Published
A verified email address, username and password at sign-up, then legal name, address, occupation and date of birth before any deposit (Terms §2.2.2, §2.2.3, §5.1)
Terms §2.2.3: you can’t change your registration data yourself. Corrections go through support, case by case.
Source: Terms and Conditions
When KYC is triggered
When does Shock ask for KYC?
- PublishedTerms §4.3, §5.3, §6.1 and §6.11, and the AML and KYC Policy, “Multi step Verification”
Verification is required before a first withdrawal. Shock also reserves the right to run additional checks on any deposit or withdrawal, at any level, for any reason at its sole discretion.
- At sign-up
- On deposit
- Before a withdrawal
- Any time, at the casino’s discretion
No monetary or activity threshold is published for any verification step
Source: AML and KYC Policy
What the check asks for
Accepted documents, KYC levels, the KYC provider and source of funds checks.
Accepted documents
What documents does Shock accept for KYC?
- Two answers
A valid ID card or driver’s license only. The rejection article says: “Stick with a valid ID card or driver’s license – anything else is a no-go.”
The other document: Terms §6.11 lists “passports; ID cards; other such documentation as we feel is required”, and §6.1 adds credit card pictures, a bank statement, proof of address and proof of ownership of the payment method. (Terms §6.11, §6.1)
The help center excludes the passport, while the Terms name it first. If you send the document the Terms name, the help center’s rule can still get it rejected.
Source: Help center: why a document was rejected and Terms and Conditions
KYC levels
What are the Shock KYC levels?
- Published
Three steps in the AML policy, with a liveness video on step two.
A short live video series showing the face moving in real time, captured live rather than from a screen or an existing photo.
Each level is listed in the table above.
Source: AML and KYC Policy
KYC provider
Which KYC provider does Shock use?
- Published
Sumsub
Source: Help center: how to verify
Source of funds
Does Shock ask for source of funds?
- Published
Ownership of business, employment, inheritance, investment or family. Shock may also require payment by an alternative means, such as wire or credit, to test the veracity of the statement.
Source: AML and KYC Policy
While KYC is pending
What you can do while a check is pending, and how long it takes. Most casinos on this site publish no review time.
Limits during a check
What can you do at Shock while KYC is pending?
- Published
Not published as a timetable. Until the documents Shock asks for arrive, the AML policy lets it ban, cancel, lock or otherwise block the account, and Terms §6.1 holds a first withdrawal until KYC is done.
Source: AML and KYC Policy
Verification time
How long does Shock KYC verification take?
- Not published
No verification completion or review time is published
Checked in: Help center: how to verify
If you fail or refuse
What happens if you don’t pass KYC, and what your account and wallet are screened against.
If you don’t verify
What happens if you fail or refuse KYC at Shock?
- Published
Terms §5.3: if you fail to send the documents, “your account will be closed and all deposits and winnings may be forfeited”
The AML policy adds that Shock may block the account until the documents arrive or until it ends the relationship.
Source: Terms and Conditions
Sanctions, PEP and wallet screening
What does Shock screen your account and wallet against?
- PublishedTerms §2.4.12, §4.3, §5.1
Every deposit and withdrawal is scanned by a blockchain analytics service, and a flagged wallet triggers step two of verification (AML policy, Terms §4.3 and §5.1)
Terms §2.4.12 has you attest that you are not on the US sanctions list (SDN) and not acting for a blocked person. No PEP screening is named.
Source: AML and KYC Policy
Age and document retention
The minimum age, and how long the casino keeps your documents.
Minimum age
How old do you have to be to play at Shock?
- Published
18, or a higher minimum legal age where the player resides or plays (Terms §2.1.1 and §2.4.1)
Source: Terms and Conditions
Document retention
How long does Shock keep your documents?
- Published
Identification and transaction records are kept for at least ten years after the relationship ends (AML and KYC Policy, “Record Keeping”).
Source: AML and KYC Policy
Shock KYC: one verification rule with two published answers
Both readings come from Shock, checked the same day. A document one page accepts can be refused under the other page’s rule.
Accepted documents
A valid ID card or driver’s license only. The rejection article says: “Stick with a valid ID card or driver’s license – anything else is a no-go.”
Source: Help center: why a document was rejected
Terms §6.11 lists “passports; ID cards; other such documentation as we feel is required”, and §6.1 adds credit card pictures, a bank statement, proof of address and proof of ownership of the payment method.
Terms §6.11, §6.1 · Terms and Conditions
The help center excludes the passport, while the Terms name it first. If you send the document the Terms name, the help center’s rule can still get it rejected.
Shock KYC research notes: what we checked and what we still don’t know
Our own notes, not the casino’s statements.
Anonymous Mode is not a KYC setting
Shock’s “Enable Anonymous Mode for Privacy” article hides what other players see. It doesn’t change what Shock asks you to prove. Verification is required before a first withdrawal. Shock also reserves the right to run additional checks on any deposit or withdrawal, at any level, for any reason at its sole discretion.
Shock KYC sources: every document behind this tab
5 documents, checked on September 9, 2026. Any of them can change without notice.
- Terms and Conditionshttps://www.shock.com/policies/terms
- AML and KYC Policyhttps://www.shock.com/policies/aml-kyc
- Help center: why a document was rejectedhttps://help.shock.com/en/articles/10395571-why-was-my-verification-rejected
- Help center: how to verifyhttps://help.shock.com/en/articles/10390376-how-can-i-verify-my-account
- shock.com homepage and FAQhttps://www.shock.com/
- 5
- 0
- 1
- 0
The six core questions: what the terms require, when KYC is triggered, accepted documents, limits during a check, verification time and what happens if you don’t verify. “Not published” means Shock says nothing. “Not checked by us” is our gap.
Shock KYC vs other casinos: how its rules compare
Shock answers 5 of the 6 core questions. Across the 24 casinos with a KYC tab, the range is 4 to 6. Each card shows how every casino answers one question, and every name links to that casino’s KYC tab.
What the terms require
All 24 answer this. A casino gets this tab only if it does.
- Published24
Shock 500 Casino, AceBet, BC.Game, BetFury, Chips, and 18 more
When KYC is triggered
All 24 answer this. A casino gets this tab only if it does.
Accepted documents
23 of the 24 publish an answer.
“Not checked by us” is our gap, and it never counts against a casino.
Shock KYC in the full comparison: every casino’s claim next to its terms
One table puts every casino’s KYC claim next to its terms and its triggers. It uses the same records as this tab.
No-KYC claims
Which casinos say “no KYC”, and what do their own terms require?
Every no-KYC claim, quoted and linked, next to the KYC rules in the same casino’s own terms.
Open the full comparison →Shock license: Gaming Control Board on the certificate, Gaming Authority on its portal
Shock’s footer seal links to a live certificate at cert.cga.cw. On September 9, 2026, it showed PR Entertainment N.V., company number 163398, license OGL/2024/1320/0958, licensed since March 13, 2025, with one approved domain, shock.com. The certificate names the Curaçao Gaming Control Board, while the portal around it is branded Curaçao Gaming Authority. Shock’s FAQ says the license protects your funds and rewards, but neither the certificate nor the ordinance says so.
- September 9, 2026
- 4
- Checked at the regulator · Curaçao
- 6 of 6 core questions
A license record shows that the licensing relationship was on the regulator’s own record on the day we checked. It says nothing about a casino’s reserves, whether a withdrawal gets paid, how a dispute would end or whether playing is lawful where you live.
We haven’t contacted any regulator or filed a complaint. Every value is the record as it stood on the day we checked, linked so you can check it yourself. Registers and footers can change without notice.
Shock license FAQ: what people ask, answered up front
Quick answers from the regulator’s record and Shock’s own documents.
Does the seal in Shock’s footer resolve to a certificate?
Yes. cert.cga.cw/token?id=958 returned a certificate for PR Entertainment N.V., company number 163398, license OGL/2024/1320/0958, licensed since March 13, 2025. It matches Shock’s footer and FAQ and approves one domain, shock.com. shock.gg isn’t on it.
See the row it came from →Who issued the Shock license?
The certificate names the Curaçao Gaming Control Board, while the portal serving it is branded Curaçao Gaming Authority. Shock’s footer seal says Gaming Control Board, and its FAQ says only “issued by the Government of Curaçao”.
See every reading →Does a Curaçao license protect Shock players’ funds?
No document says so. Shock’s FAQ claims the license protects funds, wagers and rewards, but nothing in the certificate or the ordinance it cites says a license segregates or guarantees player funds. Shock publishes no player-funds clause of its own.
See our notes →
Shock license: how it was checked, the number and the holder
The Curaçao certificate linked from Shock’s own footer (cert.cga.cw/token?id=958) was retrieved on Sep 9, 2026. It names PR Entertainment N.V., company number 163398 and license OGL/2024/1320/0958, matching Shock’s footer and FAQ.
OGL/2024/1320/0958, returned by the certificate token linked from Shock’s own footer and printed identically in the footer and the FAQ.
On the certificate: PR Entertainment N.V. · Curaçao company number 163398. In Shock’s own documents: PR Entertainment N.V. · Curaçao company number 163398.
Checked at the regulator: Checked on the regulator’s own certificate, public register or seal validator. The number, holder and dates shown are the regulator’s, not the casino’s. Checking a Curaçao license: Certificates come from two hosts, cert.cga.cw and cert.gcb.cw, on a portal branded Curaçao Gaming Authority. Several certificates still name the Curaçao Gaming Control Board. A separate PDF license registry, published periodically, has a status column that varies between licensees.
Shock license record: every field, row by row
Every field on Shock’s license record, marked regulator or casino, with its source.
How the license was checked
The regulator record we checked, and what the license seal on the casino’s site shows.
Checked at the regulator
Where was Shock’s license checked?
- Checked at regulator
The Curaçao certificate linked from Shock’s own footer (cert.cga.cw/token?id=958) was retrieved on Sep 9, 2026. It names PR Entertainment N.V., company number 163398 and license OGL/2024/1320/0958, matching Shock’s footer and FAQ.
Records checked: Curaçao certificate token linked from Shock’s own footer, cert.cga.cw.
License seal
What does Shock’s license seal or validator show?
- Checked at regulator
The seal in Shock’s footer, labeled “Curaçao Gaming Control Board license”, links to cert.cga.cw/token?id=958. On Oct 4, 2026, that certificate read “Application status: Granted. License status: Active.” for PR Entertainment N.V. and approved one domain, shock.com.
On Sep 9, 2026, the same certificate printed no separate status word.
License number and holder
The license number and company the casino prints, checked against the regulator’s record.
License number match
Does Shock’s license number match the regulator’s record?
- Checked at regulator
OGL/2024/1320/0958, returned by the certificate token linked from Shock’s own footer and printed identically in the footer and the FAQ.
This is to certify that PR Entertainment N.V., a company incorporated under the laws of Curaçao with Company Number 163398 is licensed by the Curaçao Gaming Control Board since 13/Mar/2025 to offer games of chance under license number OGL/2024/1320/0958 in accordance with the National Ordinance on Games of Chance (LOK).
Source: Curaçao license certificate token (cert.cga.cw) and shock.com homepage, footer and FAQ
License holder
Who holds Shock’s license?
- Checked at regulatorTerms §1.4
On the certificate: PR Entertainment N.V. · Curaçao company number 163398. In Shock’s own documents: PR Entertainment N.V. · Curaçao company number 163398.
The AML policy is headed “AML Policy of PR Entertainment N.V., a Curacao limited company”, then gives a Belize office and a Belize company number one line later. Shock never reconciles the two, and the regulator’s certificate names only the Curaçao number 163398.
Source: Curaçao license certificate token (cert.cga.cw) and Terms and Conditions
Dates, domains and type
Issue and expiry dates, licensed domains and license type, as the record shows them. A date on a register isn’t a ruling on the license.
Issue and expiry dates
When does Shock’s license expire?
- Checked at regulator
Licensed since March 13, 2025, per the certificate. The certificate states no expiry date.
The certificate resolved and printed the license when retrieved on Sep 9, 2026, with no separate status word. On Oct 4, 2026, it read “Application status: Granted. License status: Active.”
Licensed domains
Which domains does Shock’s license cover?
- Checked at regulator
shock.com, the one domain the certificate approves.
The certificate approves exactly one domain. shock.gg is not on it, and shock.gg is not Shock.
License type
What type of license does Shock hold?
- Checked at regulator
B2C online gaming license under the Curaçao LOK regime
Licensing authority
Who issued the license and under which law, and whether the casino’s documents agree.
Licensing authority
Who issued Shock’s license?
- Two answers
The certificate body names the Curaçao Gaming Control Board, while the portal serving it is branded Curaçao Gaming Authority.
Casino documentThe other reading: Shock’s footer seal is labeled “Curaçao Gaming Control Board license”. Shock’s own FAQ says only “issued by the Government of Curaçao” and never names a board.
The certificate body names the Curaçao Gaming Control Board, while the portal that serves it is branded Curaçao Gaming Authority. Both names are printed on the same page.
Source: Curaçao license certificate token (cert.cga.cw) and shock.com homepage, footer and FAQ
Shock license: 2 disagreements on the record
Each card sets one record against another and labels where each reading came from. Where a casino footer and a register differ, the register is the one you can check.
One certificate page carries two regulator names.
- Regulator record
Certificate body
This is to certify that PR Entertainment N.V., a company incorporated under the laws of Curaçao with Company Number 163398 is licensed by the Curaçao Gaming Control Board since 13/Mar/2025 to offer games of chance under license number OGL/2024/1320/0958 in accordance with the National Ordinance on Games of Chance (LOK).
- Regulator record
The portal that serves the certificate
The portal is branded Curaçao Gaming Authority.
- Casino document
Shock footer and FAQ
Shock’s footer seal is labeled “Curaçao Gaming Control Board license”. Shock’s own FAQ says only “issued by the Government of Curaçao” and never names a board.
Why they differ: The certificate body names the Curaçao Gaming Control Board, while the portal that serves it is branded Curaçao Gaming Authority. Both names are printed on the same page.
The FAQ describes a protection the certificate doesn’t create.
- Casino document
Shock FAQ
Shock’s FAQ states that “Holding an official Curaçao license means your funds, wagers, and rewards are protected within a secure and trusted environment.” Nothing in the certificate or in the LOK says a license segregates or guarantees player funds, and Shock publishes no player-funds protection clause.
- Regulator record
Curaçao certificate
The certificate records a licensee, a company number, a license number and a date. The certificate states no expiry date.
Why they differ: Nothing in the certificate or the ordinance it cites says a license segregates or guarantees player funds, and Shock publishes no player-funds clause of its own. It’s the clearest case here of a license marketed as something it isn’t.
Shock license research notes: what we checked and what we still don’t know
Our own notes, not the regulator’s or the casino’s statements.
A protection the certificate does not create
Shock’s FAQ states that “Holding an official Curaçao license means your funds, wagers, and rewards are protected within a secure and trusted environment.” Nothing in the certificate or in the LOK says a license segregates or guarantees player funds, and Shock publishes no player-funds protection clause.
Shock license sources: every record behind this tab
4 documents: regulator records first, then Shock’s own. Registers and footers can change without notice.
- Curaçao license certificate token (cert.cga.cw)https://cert.cga.cw/token?id=958
- shock.com homepage, footer and FAQhttps://www.shock.com/
- Terms and Conditionshttps://www.shock.com/policies/terms
- Curaçao Gaming Authority: online gaminghttps://www.cga.cw/regulation/online-gaming
- 6
- 0
- 0
- 0
The six core questions: how the license was checked, the number match, the holder, the dates, the domains and the authority. “Not published” means Shock or its register says nothing. “Not checked by us” is our gap.
Shock license vs other casinos: how the record compares
Shock answers 6 of the 6 core questions. Across the 24 casinos with a license tab, the range is 5 to 6. Each card shows how every casino answers one question, and every name links to that casino’s license tab.
How the license was checked
All 24 answer this. A casino gets this tab only if it does.
- Published24
Shock 500 Casino, AceBet, BC.Game, BetFury, Chips, and 18 more
License number match
All 24 answer this. A casino gets this tab only if it does.
License holder
All 24 answer this. A casino gets this tab only if it does.
“Not checked by us” is our gap, and it never counts against a casino.
Shock license in the full comparison: every license record next to its footer
One table shows every casino’s license number and holder next to the regulator’s record, grouped by regulator and never ranked. It uses the same records as this tab.
Licenses at the regulator
Is the license number in the footer the one the regulator holds?
License numbers as each casino prints them, checked against the regulator’s register or certificate, and what a license doesn’t prove.
Open the full comparison →Shock restricted countries: 94 entries for 85 territories, and one of them isn’t a country
Shock’s Terms §2.1.2 print 94 entries in two blocks, and nine names appear in both, so 85 territories are blocked. Shock can also refuse any other country at its discretion, so the list is only a minimum. The help center sends you back to that clause instead of keeping a list of its own.
- Documents checked September 9, 2026
- 5 sources cited
- 85 distinct territories named
- 7 of 8 core questions answered by Shock
Every list here is the casino’s own, not legal advice. We don’t say whether online gambling is allowed where you live, and a country missing from a list isn’t permission. Casinos change these lists without notice.
We haven’t tried signing up from any country.
Don’t use a VPN, a mirror site or a fake address to get around a geo-block. Casinos that publish a penalty name a breach of terms, an account closed without notice or a forfeited balance.
Shock restricted countries FAQ: what people ask, answered up front
Quick answers from Shock’s own restricted list and terms.
Why does Shock’s restricted list repeat nine countries?
Because the clause is printed as two blocks, and nine names appear in both: Cyprus, Germany, Iran, Iraq, Myanmar, North Korea, Saudi Arabia, the United Arab Emirates and the United Kingdom.
See the full list →What is “Conair” on Shock’s restricted list?
Shock doesn’t say. “Conair” sits between Bahrain and Curacao and isn’t a country, territory or recognized region. Occupied Ukraine is listed three times in the same clause, in wordings that disagree on which regions are covered.
See the full list →What happens if Shock catches you on a VPN?
Shock can block the account without notice and forfeit the whole balance, because Terms §9.3 counts a VPN, proxy or similar location mask as fraudulent activity. Its block message tells players to turn the VPN off.
See the row it came from →
Shock restricted countries: the list, whether it’s complete, and where else it appears
- Published
Shock’s clause prints 94 entries in two blocks, covering 85 distinct names. 9 of them are listed twice.
- Published
Terms §2.1.2 closes with “We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion,” so the published list is only a minimum.
- Published
The help center article “Restricted Regions on Our Platform” carries no list of its own. It points the reader back to Terms §2.1.2.
Shock restricted countries list: every territory it names
85 distinct names across 2 published lists, sorted A to Z so you can find yours. A filled dot means that document names the territory.
Terms §2.1.2, first block
CasinoThe casino won’t take players from these territories. 26 entries, listed in Terms and Conditions.
Terms §2.1.2, second block
CasinoThe casino won’t take players from these territories. 68 entries, listed in Terms and Conditions.
Reading the table: Shock prints 94 entries for 85 distinct names. The two columns are its two blocks as published, repeats included. Nine names appear in both: Cyprus, Germany, Iran, Iraq, Myanmar, North Korea, Saudi Arabia, United Arab Emirates, United Kingdom.
Shock restricted countries: every territory rule, row by row
Every Shock restricted country rule, with its clause and source.
The restricted list
The restricted countries list, where else it appears and whether it’s complete.
Restricted countries
Which countries does Shock block?
- PublishedTerms §2.1.2, repeated verbatim as a player warranty in §2.4.4
Shock’s clause prints 94 entries in two blocks, covering 85 distinct names. 9 of them are listed twice.
“Conair” appears between Bahrain and Curacao. It is not a country, a territory or a recognized region, and Shock does not explain it. Occupied Ukraine is listed three times in three different formulations: “Russian region of Crimea”, “Ukraine regions of Donetsk and Luhansk” and “Ukrainian regions of Luhansk, Donetsk, Zaporizhzhia, Sevastopol, Crimea, and Kherson”. The first two disagree with the third about which regions are covered.
Source: Terms and Conditions
Second list
Does Shock publish the same list anywhere else?
- Published
The help center article “Restricted Regions on Our Platform” carries no list of its own. It points the reader back to Terms §2.1.2.
The Terms also repeat the clause word for word (Terms §2.1.2, repeated verbatim as a player warranty in §2.4.4), so every place you might look leads back to one list.
Source: Help center: restricted regions
Whether the list is complete
Is Shock’s restricted list complete?
- Published
Terms §2.1.2 closes with “We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion,” so the published list is only a minimum.
Source: Terms and Conditions
How far the block reaches
The license and the game providers can block countries the casino’s own list leaves out.
What the license covers
Does Shock’s license restrict the same countries?
- Published
The license carries no country list. The Curaçao certificate for OGL/2024/1320/0958 approves one domain, shock.com, and names no excluded territory.
Shock’s own block message still puts it on the license: “Due to our gaming license, we cannot accept players from your region.”
Source: Curaçao license certificate
Game provider blocks
Do game providers block countries Shock accepts?
- Not published
Not published. Shock names no studio-level or payment-partner restriction layer in any document, although the game catalog in its own homepage tags each title with jurisdiction codes.
Checked in: Terms and Conditions
What the rule covers
Whether the ban follows where you live or where you are, the VPN rules and how the casino checks your location.
Residence or location
Does Shock’s ban follow where you live or where you are?
- PublishedTerms §2.1.2, §2.4.4
Both. Terms §2.1.2 blocks everyone “accessing the site from” the listed countries, and §2.4.4 has you warrant you are “not resident in or playing from” any of them.
Source: Terms and Conditions
Using a VPN
Can you use a VPN at Shock?
- Published
Terms §9.3 classes the use of a VPN, proxy or similar location-masking service as fraudulent activity, and allows Shock to block the account without notification and forfeit the whole balance.
Source: Terms and Conditions
How location is checked
How does Shock check your location?
- Published
The help center says “we verify the location of our players”, so Shock only serves “users in the right areas”, and the details it collects before a deposit include your address (Terms §2.2.3).
Playing from a restricted country
What happens to your account and balance, and what you see from a blocked country.
What happens to the account
What happens to your Shock account if you play from a restricted country?
- PublishedTerms §2.4.13, §9.3
Terms §2.4.13 treats signing up from an excluded territory as a material misrepresentation and a fraudulent inducement, and reserves the right to take action against you.
Mask your location with a VPN or proxy and §9.3 lets Shock block the account without notice and forfeit the whole balance.
Source: Terms and Conditions
What a blocked player sees
What do you see at Shock from a blocked country?
- Published
The site ships a hard-block message: “Due to our gaming license, we cannot accept players from your region. If you are using a VPN, please disable it.”
Source: Homepage
Everywhere else
Any claim about where the casino is open, and who it says must check local law.
Where the casino says it’s open
Where does Shock say it’s available?
- Published
The homepage FAQ says the license lets Shock serve “players around the world”, and the help center says Shock is “happy to offer our platform to players around the world”.
Terms §2.1.2 closes with “We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion,” so the published list is only a minimum.
Source: Homepage
Local law
Who does Shock make responsible for local law?
- Published
You. Terms §2.1.1 says “It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence.”
Source: Terms and Conditions
Shock restricted-country sources: every document behind this tab
5 documents, checked on September 9, 2026. Any of them can change without notice.
- Terms and Conditionshttps://www.shock.com/policies/terms
- Help center: restricted regionshttps://help.shock.com/en/articles/10395582-restricted-regions-on-our-platform
- Curaçao license certificatehttps://cert.cga.cw/token?id=958
- Help center: why do I have to verifyhttps://help.shock.com/en/articles/10390363-why-do-i-have-to-verify
- Homepagehttps://www.shock.com/
- 7
- 0
- 1
- 0
The eight core questions: the list, a second list, whether it’s complete, what the license covers, game provider blocks, what happens to the account, VPN rules and location checks. “Not published” means Shock says nothing. “Not checked by us” is our gap.
Shock restricted countries vs other casinos: how its lists compare
Shock answers 7 of the 8 core questions. Across the 22 casinos with a countries tab, the range is 4 to 8. Each card shows how every casino answers one question, and every name links to that casino’s countries tab. Shock names 85 distinct territories, the longest list of the 22. The lists run from 9 to 85 names. A longer list means a more detailed document, not a stricter casino.
Restricted countries
All 22 answer this. A casino gets this tab only if it does.
- Published17
Shock 500 Casino, Cloudbet, CoinCasino, DegenCity, Gamba, and 11 more
- Two answers5
Second list
17 of the 22 publish an answer.
Whether the list is complete
21 of the 22 publish an answer.
“Not checked by us” is our gap, and it never counts against a casino.
Shock complaints: CADRE’s decisions bind in one clause, Shock’s own judgment is final in another
Shock takes complaints at support@shock.com and promises only “best efforts”, with no deadline (Terms §13.1, §13.2). Terms §14.5 sends every dispute to support first, then to CADRE, the Curaçao ADR entity certified as CGA/ADR/2025/01, which is free to the player and binding on both sides. Eleven paragraphs earlier, §13.3 says “Our judgement is final” on a disputed transaction. Shock’s self-exclusion runs from one day to indefinite, and its policy forfeits any balance left when you pick an extension period.
- Documents checked September 9, 2026
- 6 sources cited
- Regulator route checked
- 5 of 6 core questions answered by Shock
Where the regulator describes a different route from the casino, the regulator’s route is the one you’d have to use. This is the casino’s published route, not legal advice.
Our support-chat tests are coming soon. We haven’t filed a complaint or used a self-exclusion tool at any casino. Each rule is dated and linked to its source, and casinos can change them without notice.
Shock complaints FAQ: what people ask, answered up front
Quick answers from Shock’s own documents and its regulator.
Does Shock use an independent dispute body?
Yes. Terms §14.5 names CADRE, the Curaçao Alternative Dispute Resolution Entity, free to the player and binding on both sides. CADRE publishes no list of subscribing operators, so Shock’s sign-up can’t be confirmed from CADRE’s side.
See our notes →Which Shock clause wins on a disputed transaction?
Shock doesn’t say. §13.3 says “Our judgement is final” on a queried or disputed transaction, while §14.5 says CADRE’s decision binds Shock. The two clauses sit eleven paragraphs apart in the same Terms, and nothing reconciles them.
See both readings →What happens to your balance if you self-exclude from Shock?
Withdraw it first. The Responsible Gaming policy says that if you pick an extension period with money left, you forfeit all deposits and winnings. A request puts the account in 24-hour restricted mode, with withdrawals still open.
See the self-exclusion rules →Can the Curaçao regulator settle a Shock dispute?
No. The Curaçao Gaming Authority says it doesn’t handle individual complaints and can’t order an operator to pay. It takes complaints at complaints@cga.cw only as information for its supervision. Past support, Shock’s route is CADRE.
See the row it came from →
Shock complaint route: where it starts, where it goes, and who is named
- Published
Email support@shock.com (Terms §13.1). Shock also advertises 24/7 live chat.
- Two answers
Terms §14.5 routes all controversies, claims and disputes to support@shock.com for internal resolution first, then to CADRE, the Curaçao Alternative Dispute Resolution Entity. Terms §14.5: decisions of CADRE are binding on the operator and the player, and the procedure does not prejudice the player’s right to bring proceedings in Curaçao
Two readings. See both.
- Published
CADRE, the Curaçao Alternative Dispute Resolution Entity
Shock complaint and self-exclusion terms: every rule, row by row
Every Shock complaint and self-exclusion rule, with its clause and source.
Complaining to the casino
Where to complain, the deadlines on both sides, the complaints clause, the form and who settles a disputed bet.
Where a complaint starts
How do you file a complaint with Shock?
- Published
Email support@shock.com (Terms §13.1). Shock also advertises 24/7 live chat.
Channels: Email: support@shock.com · Live chat: On-site, advertised as 24/7 · Telegram: https://t.me/shockcasino · Discord: https://discord.gg/shockofficial · X: https://twitter.com/shockcasino.
Source: Terms and Conditions
Complaint deadlines
What are the Shock complaint deadlines?
- Not published
Not published. Terms §13.2 promises only “best efforts to resolve a reported matter promptly” with no deadline of any kind.
Checked in: Terms and Conditions
Complaints clause
Which Shock terms clause covers complaints?
- Published
Terms §13, “Complaints” (§13.1 to §13.3), with the dispute route in §14.5
Source: Terms and Conditions
Complaint form
Does Shock have a complaint form?
- Not published
No dedicated Shock complaint form was found
Checked in: the documents listed below
Who decides a disputed bet
Who settles a disputed bet at Shock?
- Published
Terms §13.3: on a queried or disputed transaction, “Our judgement is final.”
Source: Terms and Conditions
Message retention
How long does Shock keep your support messages?
- Not published
No period is published for support messages. Terms §10.1 lets Shock keep a record of everything said in its chat, and the AML policy keeps identification and transaction records for at least ten years.
Checked in: Privacy Policy
Escalating past the casino
The escalation route, the ADR body, the regulator, and the law and courts the terms pick. Those courts are often not in the country that issued the license.
Escalation route
Where can you escalate Shock complaints?
- Two answers
Terms §14.5 routes all controversies, claims and disputes to support@shock.com for internal resolution first, then to CADRE, the Curaçao Alternative Dispute Resolution Entity. Terms §14.5: decisions of CADRE are binding on the operator and the player, and the procedure does not prejudice the player’s right to bring proceedings in Curaçao
The other document: Terms §13.3: on a queried or disputed transaction, “Our judgement is final.”
Terms §13.3 says Shock’s judgment on a disputed transaction is final. Terms §14.5 says CADRE’s decision binds Shock. The two clauses sit eleven paragraphs apart in the same document, and nothing reconciles them.
Free of charge to the player regardless of outcome, per both Shock’s terms and CADRE’s own site
Source: Terms and Conditions
Named ADR body
Does Shock name an ADR body?
- PublishedTerms §14.5
CADRE, the Curaçao Alternative Dispute Resolution Entity
CADRE’s own site states it is certified by the Curaçao Gaming Authority under certification number CGA/ADR/2025/01, and also by Anjouan Gaming and the Tobique Gaming Commission. It is operated by CADRE B.V., a subsidiary of RGOAL Limited.
Source: Terms and Conditions
What the regulator says
Can you complain to Shock’s regulator?
- Published
The Curaçao Gaming Authority says it “does not handle individual complaints against gaming providers”, and that it can’t mediate, arbitrate or order an operator to pay. It encourages players to settle with the operator and to use legal channels if needed.
It still takes complaints at complaints@cga.cw as supervisory information, may act on a pattern of them and won’t disclose what it does. Shock’s route past support is CADRE, which CADRE says the authority certified (CGA/ADR/2025/01).
Governing law and courts
Which law and courts govern Shock’s terms?
- Published
Curaçao law, with the parties agreeing to the jurisdiction of the Curaçao courts and to arbitration in accordance with applicable law (Terms §14.5)
Source: Terms and Conditions
Class actions and jury trial
Do Shock’s terms waive class actions or jury trials?
- Not published
No class action or jury trial waiver appears in the Terms
Checked in: Terms and Conditions
Self-exclusion and limits
Self-exclusion, deposit limits, cool-offs, account closure and inactive accounts.
Self-exclusion
How do you self-exclude at Shock?
- Two answers
The help center describes a self-service control: Profile → Self Exclusion → “Request Self-Exclusion”, confirmed by email. Periods: One day, one week, one month, three months, or an indefinite length of time.
The other document: The policy says to contact support by email or live chat to request exclusion
One document routes the request through a support agent, the other through a button in the profile. The site does ship a /profile/exclusion route, which fits the help center and not the policy.
A self-exclusion request puts the account into restricted mode for 24 hours immediately. Deposits and play are blocked, but withdrawals stay open. At the end of the cooling-off period, the account returns to normal automatically, and you have 48 hours to request an extension. An indefinite exclusion cannot be reversed for at least three months. A self-exclusion request also removes the account from the promotional email list and suppresses in-app notifications.
Periods, waiting period and balance rules are in the self-exclusion table below.
Source: Help center: how to self-exclude and Responsible Gaming and Self Exclusion Policy
Deposit, loss and wager limits
Can you set deposit limits at Shock?
- Not published
Not published. No deposit, loss, wager, session or time limit appears in any Shock document.
Checked in: Responsible Gaming and Self Exclusion Policy
Time-out or cool-off
Does Shock offer a cool-off or time-out?
- Published
A self-exclusion request starts a 24-hour cool down at once, with no deposits or play but withdrawals still open. After it you can play again, unless you choose an extension within the next 48 hours.
Account closure
How do you close your Shock account?
- Published
By email to support@shock.com for a non-gameplay reason. Closure restricts access to the balance, unredeemed rewards and bonuses, which “will no longer be available”.
Inactive accounts
What happens to an inactive Shock account?
- Not published
Not published. Shock states no dormancy period and no inactivity fee in any document reviewed.
Checked in: Terms and Conditions
Dormancy fee
Does Shock charge a dormancy fee?
- Not published
No dormancy or inactivity fee appears in the Terms or the help center
Checked in: Terms and Conditions
Gambling help links
Which gambling help groups does Shock link to?
- Published
GambleAware and BeGambleAware self-assessment
Both links are to the same UK charity, whose services are aimed at Great Britain, a market Shock’s own terms block twice over. No organization is named for any market Shock accepts.
Shock complaints and self-exclusion: 2 rules have two published answers each
Both readings come from Shock, checked the same day. Follow one document’s route and you can be refused under the other’s rule.
Escalation route
Terms §14.5 routes all controversies, claims and disputes to support@shock.com for internal resolution first, then to CADRE, the Curaçao Alternative Dispute Resolution Entity. Terms §14.5: decisions of CADRE are binding on the operator and the player, and the procedure does not prejudice the player’s right to bring proceedings in Curaçao
Source: Terms and Conditions
Terms §13.3: on a queried or disputed transaction, “Our judgement is final.”
Terms §13.3 · Terms and Conditions
Terms §13.3 says Shock’s judgment on a disputed transaction is final. Terms §14.5 says CADRE’s decision binds Shock. The two clauses sit eleven paragraphs apart in the same document, and nothing reconciles them.
Self-exclusion
The help center describes a self-service control: Profile → Self Exclusion → “Request Self-Exclusion”, confirmed by email. Periods: One day, one week, one month, three months, or an indefinite length of time.
Source: Help center: how to self-exclude
The policy says to contact support by email or live chat to request exclusion
One document routes the request through a support agent, the other through a button in the profile. The site does ship a /profile/exclusion route, which fits the help center and not the policy.
Shock self-exclusion: as its two documents describe it
Shock’s self-exclusion rules in its own words or a close paraphrase, checked on September 9, 2026.
The help center describes a self-service control: Profile → Self Exclusion → “Request Self-Exclusion”, confirmed by email. Periods: One day, one week, one month, three months, or an indefinite length of time.
One document routes the request through a support agent, the other through a button in the profile. The site does ship a /profile/exclusion route, which fits the help center and not the policy.
A self-exclusion request puts the account into restricted mode for 24 hours immediately. Deposits and play are blocked, but withdrawals stay open. At the end of the cooling-off period, the account returns to normal automatically, and you have 48 hours to request an extension. An indefinite exclusion cannot be reversed for at least three months. A self-exclusion request also removes the account from the promotional email list and suppresses in-app notifications.
Source: Help center: how to self-exclude and Responsible Gaming and Self Exclusion Policy
A cell that says a rule isn’t published is about Shock. “Not recorded by us” is our gap. The criteria shortlist checks every casino for self-service self-exclusion with a published period, from these same documents.
Shock complaints research notes: what we checked and what we still don’t know
Our own notes, not the casino’s statements.
Is Shock signed up with CADRE?
CADRE states that operators subscribe to its service ad-hoc or on a subscription basis, and publishes no list of subscribing operators. Nothing on CADRE’s side confirms that Shock is signed up, so the route is a commitment Shock publishes, not a verified live channel.
A policy two years older than the AML policy beside it
The Responsible Gaming and Self Exclusion Policy is dated June 21, 2024, two years older than the AML policy (May 27, 2026) beside it.
Shock complaints sources: every document behind this tab
6 documents, checked on September 9, 2026. Any of them can change without notice.
- Terms and Conditionshttps://www.shock.com/policies/terms
- Curaçao Gaming Authority: online gaminghttps://www.cga.cw/regulation/online-gaming
- Help center: how to self-excludehttps://help.shock.com/en/articles/10070279-how-to-self-exclude
- Responsible Gaming and Self Exclusion Policyhttps://www.shock.com/policies/responsible-gaming
- Privacy Policyhttps://www.shock.com/policies/privacy
- Help center: closing your accounthttps://help.shock.com/en/articles/10390354-closing-your-account-at-shock
- 5
- 0
- 1
- 0
The six core questions: where a complaint starts, the escalation route, the deadlines, the ADR body, what the regulator says and how self-exclusion works. “Not published” means Shock says nothing. “Not checked by us” is our gap.
Shock complaints compared: how its route stacks up
Shock answers 5 of the 6 core questions. Across the 24 casinos with a complaints tab, the range is 3 to 6. Each card shows how every casino answers one question, and every name links to that casino’s complaints tab.
Where a complaint starts
All 24 answer this. A casino gets this tab only if it does.
- Published24
Shock 500 Casino, AceBet, BC.Game, BetFury, Chips, and 18 more
Escalation route
15 of the 24 publish an answer.
Named ADR body
5 of the 24 publish an answer.
- Published4
Shock 500 Casino, Cloudbet, Winna
- Two answers1
- Not published19
AceBet, BC.Game, Chips, CoinCasino, DegenCity, Gamba, and 13 more
Self-exclusion
24 of the 24 publish an answer.
- Published5
- Two answers19
Shock BC.Game, BetFury, Chips, Cloudbet, CoinCasino, and 13 more
“Not checked by us” is our gap, and it never counts against a casino.
Shock self-exclusion compared: every casino scored the same way
The shortlist checks every casino against the same six published terms, including self-service self-exclusion for a published period. It uses the same research as this tab.
Criteria shortlist
Which crypto casinos meet every published term we can check?
Every casino we cover, checked against the same published terms and grouped by how many it meets, A to Z in each group. A shortlist, not a ranking.
Open the criteria shortlist →Shock bet data: the feed’s multiplier matches payout ÷ stake on all 753 Mines bets
We counted every figure on this tab from the bets Shock’s public feed showed in this window. None of it comes from Shock itself.
- 120,120
- 168
- Sep 16–23, 2026
- $1.6M
- 82.67%
- Payout ÷ stake in this feed
- −$282.9K
About the Shock feed
- Source: All Bets feed · settled bets. Settled bets and original games.
Shock bet data: key findings
0
Every Shock Mines multiplier matches the money
602 zero-return bets show 0×, and 151 paying bets match their payout-to-stake multiple.
A consistency check on this window. We didn’t replay the games.
48.89%
Shock results fall into four groups
58,725 bets returned nothing. The rest split into partial returns, stake-back results and profitable wins.
Results from this window. They don’t give the odds of each.
52.42%
Shock flags verifier support on only some bets
62,961 bets carry the flag across 6 games.
A missing flag means unknown, not false. The feed carries no verification result.
Shock payout ratio: 82.67% of stake paid back
Shock players lost $282.9K on the bets we captured.
82.67%
Payout ÷ stake across 120,120 priced bets (100.0% of the feed). It’s a feed ratio, not a game’s RTP.
- Stake captured$1.6M
- Paid back$1.3M
Where Shock ranks: #7 of 15 on average bet
- #14Best payout ratio$1,349,742.02 paid out on $1,632,616.97 staked82.67%
- #13Highest volume$1,632,616.97 staked in 168 hours$9.72K/hr
- #16Most active feeds120,120 bets in 168 hours715/hr
- #11Largest player netPlayers finished $282,874.94 down−$282.87K
- #7Average bet$1,632,616.97 staked over 120,120 bets$13.59
Biggest Shock wins in the public feed
The top multiplier in this window was 943× on Cai Shen 168.
Highest multipliers in this capture window. Amounts are as the feed priced them.
Shock bet sizes: half of all bets under $1.14
The largest 1% of Shock bets carried 21.3% of all stake.
Shock bet size percentiles
- 10% of bets under$0.50
- 25% under$0.64
- Half under$1.14
- 75% under$3.53
- 90% under$31.50
- 99% under$160.00
Bets by stake size
- < $0.103.3%0.0% of stake
- $0.10–$137.6%1.6% of stake
- $1–$1044.5%8.8% of stake
- $10–$1006.9%15.5% of stake
- $100–$1,0007.5%71.0% of stake
- $1,000–$10,0000.0%3.1% of stake
- ≥ $10,0000.0%0.0% of stake
Shock win rate: 51.1% of bets paid something
- Paid back at least the stake (≥ 1×)40.7%
- Doubled the stake (≥ 2×)7.5%
- ≥ 10×0.620%
- ≥ 100×0.040%
- ≥ 1,000×0.000%
The median paying bet returned 1.01× its stake.
Most played games at Shock: Dice leads
Dice took 25.5% of all Shock bets in this window.
Shock currencies: USD on 67.6% of bets
- USD67.6%81.3% of stake
- ARS12.5%2.6% of stake
- EUR9.3%12.6% of stake
- CAD7.7%3.1% of stake
- PLN1.6%0.2% of stake
- NGN0.4%0.1% of stake
- RUB0.2%0.0% of stake
- BRL0.2%0.0% of stake
- TRY0.2%0.1% of stake
- NZD0.1%0.1% of stake
When Shock is busiest: Thu 17:00 UTC
Quietest hour: Thu 07:00 UTC. Busiest hours at every casino
Shock bet data since Jul 12, 2026: 1,464,476 bets
- Jul 12, 2026
- Sep 23, 2026
- 1,464,476
- 1,559
- 88.5%
- Dice (Shock)
How we captured the Shock bet data
Our collector reads Shock’s public bet feed, the live bets list on its own site. It stores every bet with the time we captured it. This tab covers the last seven days of capture, or the whole capture if it ran shorter. A public feed isn’t Shock’s full record, and our capture has gaps. Every figure here describes what the feed showed. How to read the data